Voicemail won't answer


#1

So, I have been having some issues with the PBX lately, and one of them is, that Voicemail will no longer pick up. I have tried to adjust the time in which voicemail doesn’t answer, but it appears that the transfer to the voicemail doesn’t work…thoughts on how to fix this? What file is/may be missing or screwed up? (I have had a file disappear on me somehow here and there.)

More details:
When a call comes in, the voicemail from the PBX never picks up, and instead it goes to the automatic voicemail from my DID provider.

When a call comes in, if I press “Ignore” or hangup on the call, I have to do it 3 times, otherwise it just continues to ring (which leads me to believe some file is just pointed at the wrong place).

I am running Freepbx with Asterisk 1.4. It used to work, but lately a few files have mysteriously disappeared and I just don’t know which one is gone.

Thoughts?


Update - In doing further testing, the log files seem ok, but it is only for 1 extension. All other extensions function properly.


#2

updated with additional info


#3

Can you disable the DID provider voicemail or change the length of rings?


#4

Show us the complete cli output when you are testing this behavior.


#5

has nothing to do with DID provider voicemail. I have changed length of rings to try different scenarios. It goes to “call failed” but just for my extension.