We installed a Freepbx based system that is having major voicemail problems. Foirst the system is Asterisk version 11.19.0 We have done the following:
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Ran voicemail reload and it returned no errors and found the voicemail.conf file.
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Looked at the log files and it appears that in the log the system gets to this entry and I believe that is the root of the issue:
[2015-10-05 13:19:27] VERBOSE[18529][C-00003c26] pbx.c: – Executing [*97@from-internal:5] Set(“SIP/2199-00004851”, “VMBOXEXISTSSTATUS=FAILED”) in new stack -
Dialing *97 from a phone that has a mailbox installed gets the “Enter Mailbox” prompt and then the enter password prompt. Then the system says “Login Incorrect”
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I have checked the DTMF signalling and tried RFC2833 and inband. Still the same.
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I checked the directory /var/spool/asterisk/voicemail/default There are 8 folders NOT including the new extension I created this am. According to the GUI there are 74 mailboxes and all of them in the GUI at Voicemail Administration say they are (default) (unactivated)
I realize this is a Freepbx distro, I thought I would hedge my bets and ask here. I have asked on their forum and awaiting responses.
Thanks in advance for any ideas.