Here’s what I want…
I want our current Asterisk PBX system to work in a way so that when a call comes in for an answering service client, a screen will POP UP with a script for any agent who will answer the call in que, so they know what company they are answering for, what people a person might ask for, and what to do with the message (text it, email it, etc.) after they’ve taken it.
Does anyone know if the system can do this, or has anyone already developed a similar solution? Please let me know as soon as possible.
I have the Asterisk PBX installed in our call center. (We are based in the Philippines). I want to extend the capability of what the Inbound PBX can currently do. (Or maybe I’m just not aware it can already do this…)