Hello! I am in the middle of setting up a call center for my small business. There are only three of us here so I’m trying to go with a simple setup. I managed to install Elastix into a virtual machine which contains Asterisk and FreePBX, I also setup a soft-phone and can successfully make calls through my Elastix server. Now that I have a working soft-phone, the final (and possibly hardest) issue I have to solve is setting up the right behavior.
I want to have 3 soft-phones in total each listening to a queue. The queue is constantly dialing 3-5 phone numbers simultaneously, and whenever someone picks up, that conversation is branched to one of the soft phones. When a phone number fails (i.e. no one picks up) it is removed from the queue. Also, if all 3 soft-phones are busy handling calls, the phone calls in the queue are dropped, and the queue is paused until one of the soft-phones is available again. The queue will work its way down a list of phone numbers. I should be able to add to this list on-the-fly. That is, during the course of 10 phone calls, I should be able to add say 5 new phone numbers to the queue without having to restart the program or rebuild anything. These constraints might be a little odd, but I have an odd business. How might I go about doing this? Or at least, where is a good place to start?