I am shortly moving to a company that has a call center in place with roughly 100 agents. Their existing setup is unorganised and not at all flexible, not to mention it was extremely expensive. I have setup a standard pots based asteris system for 20 users so have some minor experience. I have no doubt that a trixbox type solution could be implemented on the premises to out do and modernise their existing setup.
I am not sure how to proceed or what to look at. Basically I would look to start testing an Asterisk system, that connects to an ISDN 30, uses an IVR, call queues etc. Everything that a call center would generally use.
Has anyone setup a call center on Asterisk, can you give advice? What about predictive diallers etc.
I assume that there is an ISDN equivelant card to use with Trixbox, what should I be looking at, any pitfalls problems.
Sorry for so many questions, but I need some advice from those that have implemented large call center systems.