I have successfully set up and configured Asterisk through an Elastix front end and making successful calls from our CRM using the AMI through TCP/IP. Created a monitor again using the AMI to capture the traffic through the PBX… All good
Now my MD has given me the task to set up a dialler system for the call center that is scalable. I have looked through various documentation from Elastix, VICIDIAL, freePBX, goAutoDial, asteriskNow and to be honest my brain is frazzled.
I think I could take the easier option and use the Elastix Call center solution which I have already configured, however reading resource on this leads me to believe that this option is not really scalable.
What I am looking for is some advice from developers and sysAdmins like yourselves who have no doubt experienced all that I am about to and to advise on the pros and cons and what drove you to choose the solution you have.
My current requirements (although I understand they may change as I delve further into the development) is to have a scalable solution where I will still to be able to configure the AMI to integrate with our CRM but also have a dialler solution to handle up to a 100 seat call center.
I would really appreciate your help.
Elastix FreePBX 2.8.1