I was interested in finding out how asterisk deals with multiple Queues that all lead to the same user phones.
As an example, If we have 2 queues (Queue 1 - CD, Queue 2 - MS) setup and 2 users that belong to both of these Queues and each Queue has 1 call on hold, which one of these calls will first be transferred to the phone. Does it base it upon hold time in Queue even across multiple queues? Therefore, if the call in CD has been on hold for 5 minutes and the call in MS has been on hold for two minutes, will the CD call be transferred to the first available operator?
Please provide an answer to this questions as soon as possible.