Helppp!


#1

Hi friends,

I just upgraded my Asterisk Box from 1.0.9 to 1.2. In 1.0.9 queues were functioning perfectly however on upgrading to 1.2 the call queues went for a 6. I am facing the following problems-
  1. If i have 3 extentions(100,102,103) logged into
    queue as agents and i try to call the queue from
    extention 104, the first extention(100) starts ringing.
    If 100 doesnot answer the call, the call is dropped and
    not transferred to the other two extention. However if
    100 is busy, 102 starts ringing. And here if 102 doesn’t answer the call, the call is dropped.

  2. If all three agents are busy, and a call comes in queue, it is dropped after 15 seconds (This is the timeout for agents).

My Queues configuration is following

[201]
wrapuptime=0
timeout=23
strategy=roundrobin
retry=5
queue-youarenext=queue-youarenext
queue-thereare=queue-thereare
queue-thankyou=queue-thankyou
queue-callswaiting=queue-callswaiting
music=default
monitor-join=yes
monitor-format=
member=Local/105@from-internal
maxlen=0
leavewhenempty=no
joinempty=yes
context=
announce-holdtime=yes
announce-frequency=15

Somebody please help

If you have the patience, I can open a SIP Extention for you and give you the configuration for the same.

Help would be appreciated.

Cheers
Manvir

Cheers
Manvir


#2

okay i have solved the above problem by giving the same queue as a failover destinaiton. It works fine but now I have a different problem

1 If all 3 agents are busy and a 2 calls come in queue
(that makes it a total of 5 calls - 3 in progress and 2
in queue). The 2 calls that are in queue remain in
queue forever even if all 3 agents get free.

  1. My second problem is - if all three agents are busy,
    and one call comes in queue, the caller in queue hears
    onhold music but no caller queue position announcement.
    However while this caller(123) is still in queue and
    another caller (124) calls into the queue, both the
    callers (123 and 124) start hearing the caller queue
    position but caller that called later (124) hears that
    he is no 1 in queue and the caller that called
    earlier(123) hears that he is 2nd in queue. And both
    these callers remain in queue for ever even after all
    three agents get free.

  2. The third problem is that the caller hears Position announcement every 2 seconds even when the frequency is set to 15 seconds.

Please Help.

Cheers
Manvir


#3

Wow. Sounds like queues are completely broken in 1.2.0. Yuck.


#4

yeah… queues are really really broken in 1.2.0. They were working flawlessly in 1.0.9 but i had a major problem with attended transfers so I thought of upgrading my box to 1.2.0. Hahaha attended transfers work flawlessly but there is just no way to making the queues dance to your tunes.

queues really suck in 1.2.0

Im still looking for someone who can help me with this theory.

Cheers
Manvir