I just upgraded my Asterisk Box from 1.0.9 to 1.2. In 1.0.9 queues were functioning perfectly however on upgrading to 1.2 the call queues went for a 6. I am facing the following problems-
If i have 3 extentions(100,102,103) logged into
queue as agents and i try to call the queue from
extention 104, the first extention(100) starts ringing.
If 100 doesnot answer the call, the call is dropped and
not transferred to the other two extention. However if
100 is busy, 102 starts ringing. And here if 102 doesn’t answer the call, the call is dropped.
If all three agents are busy, and a call comes in queue, it is dropped after 15 seconds (This is the timeout for agents).
My Queues configuration is following
Somebody please help
If you have the patience, I can open a SIP Extention for you and give you the configuration for the same.
Help would be appreciated.