I am trying to setup a Asterisk@Home 1.5 system with 4 DID routes. Each route will then have 1 - 2 Queues based off of it for a total of 4 - 8 Queues.
I was curious if anyone knows how on hold Queue calls are transferred to the agents. All agents will be part of each and every Queue.
Does it transfer the caller who has been on hold the longest of all on hold Queue calls to the next available agent? If not, is there any way I can set it up so that the call which has been on hold the longest is transferred to the first available agent?
I need to set it up so if Queue A has a caller who has been on hold for 10 minutes and Queue B has a caller who has been on hold for 9 minutes, it will transfer the caller from Queue A to the next available agent.
Any assistance / answer you can provide is greatly appreciated.