I’m using the Voice RD plugin to sugarcrm open source edition 4.5.1 which is fantastic. It enables me to click on the phone icon and an outbound call is made.
There are a couple of things I’d like on top of this. Does anyone have or have experience with the following:
a) Inbound screen pops (without needing to have flash operator panel open)
b) Inbound calls logged to account history (an agi script exists on sugar’s contributed modules - any experiences?)
and the big ones:
c) On outbound dialing (like with the voiceRD plugin), can a record of the call automagically be entered into the account’s history; further,
d) Can the length of the call update the record of the call on completion.
Any ideas on this would make my world so much easier/neater/more-organised
Thanks for your contributions to this thread (or trolls)