Getting Queue member status from ARI

Asterisk Asterisk APIs
1

Looking to see if it is possible to obtain the queue member status from ARI. I basically need to see if the agent is paused or not. I am trying to create a real time “phone-tree” to show the status of agents, (available, paused, busy). I can see a pause occur only when I manually dial the pause feature code “*46” but not when the agent pause time is triggered from the queue. As always any help is greatly appreciated. Thanks

2

The Queue application does not provide a direct interface through ARI. You can indirectly do it using the QUEUE_MEMBER dialplan function[1] and the ARI route for retrieving a variable (you can use dialplan functions with it).

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Function_QUEUE_MEMBER

3

Thanks for the info. Based on my understanding from what you posed I should be able to do something like this correct?: http://127.0.0.1:8088/ari/asterisk/variable?variable=QUEUE_MEMBER('Sales')

If that is what you mean then I just get back an empty value. I am new to Asterisk if it isn’t apparent by now.

4

@jcolp I’ve decided to go another route where I access the AMI as I can see a “paused” bit being flipped to either 1 or 0. The problem however is I don’t know how to trigger a pause after an agent hangs up the phone. This seems to be different from wrap up time whereas I thought wrap up time was actually pausing the agent. Is there a line I need to add somewhere to trigger a pause for a predefined amount of time?

5

I don’t use app_queue so I don’t have any information on that. If there were something it would likely be documented in the queues.conf sample file.

6

Did you happen to solve this?

7

Hi, for example, if the queue member is SIP/queuember1, there is only one way to find out the status of this member with ARI.
First of all,

  • Add the callcounter=yes parameter to the queue you are using in the sip.conf file.
  • Then with ari; When you return the query http://<IP_ADDRES>:8088/ari/deviceStates/<SIP_USER>?api_key=<API_KEY> you can find out the status of the queue member.
    This query will return you an answer like this;
{
  "name": "<SIP_USER>",
  "state": "<STATUS>"
}

In this way, you can easily find out the status of a queue member.