ARI, how to know if an agent is in pause state?

Hi there,

Plz how to get the state of an agent (pause or unpause) using the ARI ?


Because you implemented the replacement queue application, so you defined the queue pause logic, you should already have that information. Actually agents are not the things that get paused, with the standard application; it is members that get paused.

ARI is designed for writing new applications, not for manipulating existing applications. To manipulate, and monitor, the existing, Queue, application, you should use AMI, probably the QueueStatus application, or, possibly better, monitor the QueueMemberPause events.

Thanks for your reply,
really sorry for the late :slight_smile:

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