Hi, is there a way (AMI/ARI) to find out as soon as a queue member enters wrapup state and also when it exits from wrapup state?
When you run the AMI command QueueStatus, the members has a “Wrapuptime” in the output, what it is used for, appears undocumented. But you could try to experiment, and see if it’s useful.
i have wrapup time set for my queue, when an agent finishes a call there is an event for member status change — https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+ManagerEvent_QueueMemberStatus. which is the exact time when the agent goes to wrapup. even then this value is 0. i could not find a way where wrapup is set something other than 0.
As you know, there’s no event like queuememberstatus where agent join/leave wrapup.
in my case,
when agent join wrapup, i send ami command - queuepause with some reason code.
this reason code mean that wrapup is start.
after wrapup, i send ami command - queueunpause with other reason code.
this reason code mean that wrapup is end
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