When agents that are members of multiple queues get calls, the wrapuptime between the calls is consistently about 2/3’s the specified value. I have the wrapuptime set for 15 seconds on all queues, in reality it gets to about 8 - 12 seconds before sending a call to the agent. Also, occasionally the wrapuptime will be instantaneous or a couple of seconds.
If agents are just in one queue, the wrapuptime is 15 seconds most of the time, but even then occasionally it will be just a few seconds.
Anything I can do or check to work around or fix this? Or anything that I could look into?
I have shared_lastcall = yes in the queues.conf
I am using Asterisk 18.3.0
persistentmembers = yes
monitor-type = MixMonitor
shared_lastcall = yes
realtime_family = queues, queue_members