Wrapuptime ignored?

Asterisk Asterisk Support
1

Hey,
I’ve got 3 queues, all configured with wrapuptime=60, each queue has between 3 and 8 statically assigned agents with no penalty set. After an agent hangs up a call, another can apparently come through immediately, completely negating the 1 minutes wrap up time.

Please let me know if you have any ideas.

Here’s an example of how the queues are configured:

[501]
wrapuptime=60
timeout=20
strategy=roundrobin
retry=5
queue-youarenext=queue-youarenext
queue-thankyou=queue-thankyou
queue-callswaiting=queue-callswaiting
queue-thereare=queue-thereare
music=default
leavewhenempty=yes
joinempty=No
maxlen=0
member=Local/201@from-internal/n,0
member=Local/202@from-internal/n,0
member=Local/203@from-internal/n,0
member=Local/204@from-internal/n,0
context=
announce-holdtime=no
announce-frequency=60

2

I bet you have an agent on a call from one queue, then when the agent gets off, it is receiving a call immediately from another queue. This is because the queues don’t know of each others options. It will only obey the wrapuptime if a call is coming from the same queue as the last call. Yes its annoying.

3

Nope, while that’s an entirely valid possibility, each agent is in only one queue.

4

Hmmm then it should work.

5

According to the book, Asterisk The Future Of Telephony, the wrapuptime is in milliseconds.