Hi there,
I have two queues configured with a 5 second wrapuptime set. There are no static members within the queues, agents join both dynamically.
If a call is missed within the first queue the called party has the option to connect to an agent by pressing 1. The called party is then redirected to the second queue (campaign1redirect). Where the called party then joins the queue awaiting to be connected to an agent.
The above is working as expected, however when an agent’s call is terminated they are presented with a call from the second queue immediately after hanging up. Is there anything wrong with my logic? I have appended the configuration for both queues below:
[campaign1]
strategy = leastrecent
ringinuse = no
context = features-ccD
wrapuptime = 5
memberdelay = 0
timeout = 2
retry = 0
eventmemberstatus = no
joinempty = paused,inuse,invalid,unavailable
[campaign1redirect]
strategy = leastrecent
ringinuse = no
context = features-ccD
wrapuptime = 5
memberdelay = 0
timeout = 60
retry = 0
eventmemberstatus = no
joinempty = paused,inuse,invalid,unavailable
Thanks
Chad
Asterisk 1.8.23.0 | Single Server