I have Asterisk 11 and I have 95 different queues configured (for 95 different incoming numbers). Each queue has about 10 dynamic agents logged in.
Within each queue I can configure a ring strategy, but it only affects a particular queue. For example, if I configure “rmmemory”, the call takes into account how much time has passed since the last answered call for each agent … but of course, just look at that queue, if the agent has answered other calls from other queues it does not have it consider…
I don’t know if I explain myself …
Is it possible to establish a general ring strategy for the 95 queues, which sees them all as “a single queue”?
Thanks!!