Queue Agent no answer

Asterisk Asterisk Support
1

Hi guys,
i have a 1.6.2.13 Asterisk running. I have a queue:

[something]
timeout=10
musicclass=default
context=from-pstn
strategy=rrmemory
joinempty=yes
leavewhenempty=no
autofill=yes
wrapuptime=3

with 3 agents logged:

something has 0 calls (max unlimited) in ‘rrmemory’ strategy (3s holdtime, 54s talktime), W:0, C:28, A:3, SL:0.0% within 0s
Members:
SIP/204 with penalty 20 (dynamic) (Not in use) has taken 11 calls (last was 120 secs ago)
SIP/203 with penalty 30 (dynamic) (Not in use) has taken no calls yet
SIP/221 with penalty 10 (dynamic) (Not in use) has taken 17 calls (last was 2169 secs ago)
No Callers

If a call rings for 10 seconds to the sip/221 agent and it’s not answered, it doesn’t ring to the next idle agent.
How can i fix it?

I dont use agents.conf

Regards,

2

penalty is a pure number, and doesn’t have units of seconds. To associate it with seconds, you need entries in queuerules.conf.

3

thanks david55, i will take a look on this.

i mentioned the penalty because if agent A with penalty 10 doesn’t answer a call, it should be redirected to agent B with penalty 20 i guess. This is what I need.