Multi Queues ring same agent

Asterisk Asterisk Support
1

I am looking for a resolution to an agent being part of multi queues and 2 calls rung to him at exactly the same time:

| 11038704 | APP_START | 2021-12-06 10:57:31 | | 07730089031 | +447730089031 | | 0115491700 | s | queue | PJSIP/samsung-0005669d | Queue | estore_homeappliances,mtTi, | 3 | | 1638780988.3098173 | 1638780988.3098173 | | | |
| 11038842 | CHAN_START | 2021-12-06 10:58:26 | Sandra Kubatse | 374 | | | | s | extensions | PJSIP/374-000566c9 | | | 3 | | 1638781106.3098613 | 1638780988.3098173 | | | |

| 11038633 | APP_START | 2021-12-06 10:57:01 | | 0126572000 | +27126572000 | | 0115491700 | s | queue | PJSIP/samsung-00056687 | Queue | mobile,mtTi, | 3 | | 1638780911.3097917 | 1638780911.3097917 | | | |
| 11038846 | CHAN_START | 2021-12-06 10:58:26 | Sandra Kubatse | 374 | | | | s | extensions | PJSIP/374-000566cb | | | 3 | | 1638781106.3098619 | 1638780911.3097917 | | | |

Are there any options in the queues that can be changes to avoid this?

Regards

2

What have you configured in the queues and for the endpoint, to try to prevent this?

I suspect that even with ringinuse properly set up, there is a small window in which there could be a race. The only ways round that that I can think of, is to use a local channel, with group counts, as I believe those are operated atomically, or to use always on agents, where the agent channel will serialise access.

3

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