I am having a problem with queues in Asterisk, the problem happens when the call arrives in the queue.
There are 10 agents in call, when a new call arrives in the queue sometimes it is redirect to agent already in a call, same when there are other agent available or all agents are busy.
It looks like system are ignoring the status of the agent who received the second call.
The queue are configured to “Skip Busy Agents” and the Ring Strategy are “rrmemory”.
CUSTOMERS has 0 calls (max 10) in ‘rrmemory’ strategy (121s holdtime, 116s talktime), W:0, C:19, A:1, SL:0.0% within 0s
SIP/1012 (ringinuse disabled) (dynamic) (in call) (In use) has taken 1 calls (last was 203 secs ago)
SIP/1010 (ringinuse disabled) (dynamic) (paused) (Not in use) has taken 18 calls (last was 228 secs ago)
Version: Asterisk 11.23
Somebody can help me?