Hi,
I have a system whereby I have 20 agents, and I want them to be able to log into three different call queues.
Here is my agents.conf
[general]
;
; Define whether callbacklogins should be stored in astdb for
; persistence. Persistent logins will be reloaded after
; Asterisk restarts.
;
persistentagents=yes
;
; Agent configuration
;
;
[agents]
group=1
agent => 2001, 2001
agent => 2002, 2002
agent => 2003, 2003
agent => 2004, 2004
agent => 2005, 2005
agent => 2006, 2006
agent => 2007, 2007
agent => 2008, 2008
agent => 2009, 2009
gruop=2
agent => 2101, 2101
agent => 2102, 2102
agent => 2103, 2103
agent => 2104, 2104
agent => 2105, 2105
agent => 2106, 2106
agent => 2107, 2107
agent => 2108, 2108
group=3
agent => 2201, 2201
agent => 2202, 2202
agent => 2206, 2206
And my queues.conf is:
[genera=]
;
; Global settings for call queues
;
; Persistent Members
; Store each dynamic member in each queue in the astdb so that
; when asterisk is restarted, each member will be automatically
; readded into their recorded queues. Default is ‘yes’.
;
persistentmembers = yes
;
; Note that a timeout to fail out of a queue may be passed as part of
; an application call from extensions.conf:
; Queue(queuename|[options]|[optionalurl]|[announceoverride]|[timeout])
; example: Queue(dave|t|||45)
[MainQueue]
context = internal
strategy = leastrecent
servicelevel = 60
timeout = 30
wrapuptime = 60
maxlen = 9
announce-frequency=20
announce-holdtime = yes
member=Agent/2001
member=Agent/2002
member=Agent/2003
member=Agent/2004
member=Agent/2005
member=Agent/2006
member=Agent/2007
member=Agent/2008
member=Agent/2009
member=Agent/2101
member=Agent/2102
member=Agent/2103
member=Agent/2104
member=Agent/2105
member=Agent/2106
member/Agent/2107
member=Agent/2108
member=Agent/2201
member=Agent/2202
member/Agent/2206
[AberQueue]
context=internal
strategy = leastrecent
servicelevel = 60
timeout = 30
wrapuptime = 60
maxlen = 9
announce-frequency=20
announce-holdtime = yes
member=Agent/2001
member=Agent/2002
member=Agent/2003
member=Agent/2004
member=Agent/2005
member=Agent/2006
member=Agent/2007
member=Agent/2008
member=Agent/2009
member=Agent/2101
member=Agent/2102
member=Agent/2103
member=Agent/2104
member=Agent/2105
member=Agent/2106
member/Agent/2107
member=Agent/2108
member=Agent/2201
member=Agent/2202
member/Agent/2206
[NewtownQueue]
context = internal
strategy = leastrecent
servicelevel = 60
timeout = 30
wrapuptime = 60
maxlen = 9
announce-frequency=20
announce-holdtime = yes
member=Agent/2001
member=Agent/2002
member=Agent/2003
member=Agent/2004
member=Agent/2005
member=Agent/2006
member=Agent/2007
member=Agent/2008
member=Agent/2009
member=Agent/2101
member=Agent/2102
member=Agent/2103
member=Agent/2104
member=Agent/2105
member=Agent/2106
member/Agent/2107
member=Agent/2108
member=Agent/2201
member=Agent/2202
member/Agent/2206
So that’s it. I was hoping that there wuold be an option in AgentCallbackLogin so that I can set which queue the agents is logging into, but I think I have just got the wrong end of the stick. Can anyone elighten me please?
Thanks,
Rob.
