The scenario I plan to realize is the following:
- customers calls hotline
- customers enters his customer id
- service staff waits on web-application (php, ajax, angularjs, html5) for calls / no software needed but browser
- service staff accepts call in browser and uses headphones
- service staff gets automatically displayed information for the caller based on the entered customer id
I am new in phone software solutions and asterisk. Can you give me some tips which components I have to use? Maybe there are similar projects I can have a look at.
Thank you very much!