We are a small startup and want to accomplish something like this:
[ul]-Someone calls one of our lines.
-an agent with a computer in front of them can pick the call (either via a softphone on the computer or normal phone?)
-caller info (if they have called before) shows on of that agent computer.[/ul]
How to set something up… I’m completely new and want to do it ourselves to save money.
We know PHP , can this be used to create a web application or we must do such stuffs as a desktop application with java or something?