Hi folks - I am having difficulty with my Asterisk 1.8 upgrade from 1.6 and Voicemail.
We are running Ubuntu Server and Asterisk 1.8 and have had many issues but cannot seem to fix this one.
When anyone now tries to get their voicemail - we are set up to dial 500 to get Comedian Mail prompt then we enter our mailbox number and then the PIN when prompted. All of us can get the Comedian Mail, and mailbox prompt but when we enter our PIN ( same as before upgrade to 1.8 ) we get “Password Incorrect” - I have changed the password for myself in the voicemail.conf file and reloaded the dialplan etc but still get denied.
These are the sections of my config files and the CLI output ( I changed private info for this Post )
eastern = America/New_York|‘vm-received’ Q ‘digits/at’ IMp
central = America/Chicago|‘vm-received’ Q ‘digits/at’ IMp
central24 = America/Chicago|‘vm-received’ q ‘digits/at’ H N 'hours’
military = Zulu|‘vm-received’ q ‘digits/at’ H N ‘hours’ ‘phonetic/z_p’
exten => 71006,1,Dial(SIP/71006,10,tT)
exten => 71006,2,VoiceMail(71006)
This is the OUTput of the CLI when I try my extension 71006…
– Executing [500@internal:1] VoiceMailMain(“SIP/71006-000000c3”, “71006@default”) in new stack
– <SIP/71006-000000c3> Playing ‘vm-login.slin’ (language ‘en’)
– <SIP/71006-000000c3> Playing ‘vm-password.slin’ (language ‘en’)
– Incorrect password ‘1234’ for user ‘71006’ (context = default)
– <SIP/71006-000000c3> Playing ‘vm-incorrect-mailbox.slin’ (language ‘en’)
This is the CLI OUTput of the Voicemail users command
asterisk-server*CLI> voicemail show users…
Context Mbox User Zone NewMsg
default 71006 Sal D 0
[Feb 26 10:55:22] ERROR: app_voicemail_imapstorage.c:2417 inboxcount2: Couldn’t find mailbox 71000 in context default
[Feb 26 10:55:22] ERROR: app_voicemail_imapstorage.c:2417 inboxcount2: Couldn’t find mailbox 71006 in context default
I do not know where else to look for a misconfig or if something is not set correctly. Our mailboxes were working just fine on Asterisk 1.6. All I did was upgrade from 1.6 to 1.8 and had all the config files backed up.
Can anyone provide some guidance here?