Voice Mailbox configuration

Asterisk Asterisk Support
1

Hello,

I am facing an issue with Asterisk 1 when trying to setup voicemail.
Below you may find my extension.conf , sip. conf and voicemail.conf configuration.
when i am tryng to dial a sip extension, after 10 seconds i receive the following server message :

– Executing [6001@from-internal:1] Dial(“SIP/demo2-00000009”, “SIP/demo1,10”) in new stack
== Using SIP RTP CoS mark 5
– Called SIP/demo1
– SIP/demo1-0000000a is ringing
– Nobody picked up in 10000 ms
– Executing [6001@from-internal:2] VoiceMail(“SIP/demo2-00000009”, “6001@from-internal,u”) in new stack
== Using SIP RTP CoS mark 5
== Spawn extension (from-internal, 6001, 2) exited non-zero on 'SIP/demo2-00000009

However I am unable to leave a voicemail.Moreover, if i cal the extension for each machine i am unable to login with the credentials from voicemail.conf in comedian mail .Can you please help me ?

sip.conf:
[general]
transport=udp

friends_internal
type=peer
host=dynamic
context=from-internal
dtmfmode = inband
disallow=all
allow=gsm
allow=alaw

demo1
secret=parola1
mailbox =demo1@default
demo2
secret=parola1
mailbox =demo2@default

demo3
secret=parola1
mailbox =demo3@default
demo4
secret=parola1
mailbox =demo4@default

voicemail.conf

[from-internal]
6001=>1234,demo1 Mailbox,my-email@gmail.com
6002=>1234,demo2 Mailbox,my-email@gmail.com
6003=>1234,demo3 Mailbox,my-email@gmail.com
6004=>1234,demo4 Mailbox,my-email@gmail.com

extensions.conf:

[from-internal]
exten=>6001,1,Dial(SIP/demo1,10)
exten=>6001,n,VoiceMail(6001@from-internal,u)

exten=>6002,1,Dial(SIP/demo2,10)
exten=>6002,n,VoiceMail(6002@from-internal,u)

exten=>6003,1,Dial(SIP/demo3,10)
exten=>6004,n,VoiceMail(6003@from-internal,u)

exten=>6004,1,Dial(SIP/demo4,10)
exten=>6004,n,VoiceMail(6004@from-internal,u)

exten => 3001,1,Answer()
exten => 3001,2,VoiceMailMain(@from-internal)
exten => 3001,n,HangUp()
exten => 3002,1,Answer()
exten => 3002,2,VoiceMailMain(demo2@from-internal)
exten => 3002,n,HangUp()
exten => 3003,1,Answer()
exten => 3003,2,VoiceMailMain(demo3@from-internal)
exten => 3003,n,HangUp()
exten => 3004,1,Answer()
exten => 3004,2,VoiceMailMain(demo4@from-internal)
exten => 3004,n,HangUp()

2

Also , how can i login in comedian mail ? do i it asks me for mailbox and password , i inut 6001 and 1234 and it always says login incorrect .Should it be *6001 or 6001# or something similar ?

3

execute a ‘voicemail show users’ on the console, let’s verify that voicemail is reading your configuration.

4

Hello,

Below you may find the output of the command you have suggested me:

asterisk-vm*CLI> voicemail show users
Context Mbox User Zone NewMsg
other 6001 demo1 Mailbox 0
other 6002 demo2 Mailbox 0
other 6003 demo3 Mailbox 0
other 6004 demo4 Mailbox 0
4 voicemail users configured.

i am aware the context is “other” and not default, but that is due to the fact that i have altered the configuration several times to correct this issue.The sip.conf and extensions.conf file were also updated

5

The context you are trying to access voicemail for in your extensions.conf is ‘from-internal’ while your voicemail users are under the ‘demo’ context in voicemail.conf

additionally the mailboxes you are specifying in extensions.conf do not exist in voicemail.conf

Have you done a ‘reload app_voicemail.so’ from the console to load the configuration you have above from your voicemail.conf ?

6

Hello,

From what i understood the context was incorrect , so i changed the configuration ( only for the first 2 users in order to test if it works ) but i am still having trouble accessing the voicemail
I am attaching the modifictions :

extensions.conf:
[friends_internal]
exten=>6001,1,Dial(SIP/demo1,10)
exten=>6001,n,VoiceMail(demo1@friends_internal)

exten=>6002,1,Dial(SIP/demo2,10)
exten=>6002,n,VoiceMail(6002@friends_internal)

exten=>6003,1,Dial(SIP/demo3,10)
exten=>6004,n,VoiceMail(6003@friends-internal,u)

exten=>6004,1,Dial(SIP/demo4,10)
exten=>6004,n,VoiceMail(6004@friends-internal,u)

exten => 3001,1,Answer(500)
exten => 3001,2,VoiceMailMain(@friends_internal)
exten => 3001,n,HangUp()
exten => 3002,1,Answer()
exten => 3002,2,VoiceMailMain(demo2@friends_internal)
exten => 3002,n,HangUp()
exten => 3003,1,Answer()
exten => 3003,2,VoiceMailMain(6003@friends-internal)
exten => 3003,n,HangUp()
exten => 3004,1,Answer()
exten => 3004,2,VoiceMailMain(demo4@friends-internal)
exten => 3004,n,HangUp()

sip.conf:
[general]
transport=udp

friends_internal
type=peer
host=dynamic
context=friends_internal
dtmfmode = rfc2833
disallow=all
allow=alaw
allow=gsm

demo1
secret=parola1
mailbox =demo1@friends_internal
demo2
secret=parola1
mailbox =6002@friends_internal

demo3
secret=parola1
mailbox =6003@other
demo4
secret=parola1
mailbox =demo4@default

voicemail.conf:
[friends_internal]
6001=>1234,demo1 Mailbox,my_email@gmail.com
6002=>1234, demo2 Mailbox,my_email@gmail.com
6003=>1234,demo3 Mailbox,my_email@gmail.com
6004=>1234, demo4 Mailbox,my_email@gmail.com

7

The configuration does not help without the console output when you test.

If you have changed your dialplan or voicemail configuration I’d recommend doing a reload before your test.

Please set verbose to 3 and make a test call.

8

Hello johnkiniston,

I reload voicemail,sip and dialplan everytime i make a new modification.
Below you may find an extract of a phone call from demo1 to demo 2

-- Executing [6002@friends_internal:1] Dial("SIP/demo1-00000000", "SIP/demo2,5") in new stack

-- Called SIP/demo2



-- SIP/demo2-00000001 is ringing

-- Nobody picked up in 5000 ms
-- Executing [6002@friends_internal:2] VoiceMail("SIP/demo1-00000000", "6002@friends_internal") in new stack

== Spawn extension (friends_internal, 6002, 2) exited non-zero on ‘SIP/demo1-00000000’