Hi all,
We’re using Asterisk as the core SIP/media layer together with ICTContact to build advanced contact-center solutions.
In this setup:
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Asterisk handles SIP, RTP, trunks, and call control
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ICTContact adds omni-channel communication, IVR studio, CRM workflows, and agent-based dialing (manual, preview, progressive), including WebRTC agents
This hybrid approach fits many inbound/outbound contact-center scenarios and scales well for service-provider and multi-tenant environments.
Sharing this for anyone exploring Asterisk-based contact-center architectures beyond basic queues.