How to build a call center with asterisk

how to build a call center with SVI and CTI and linked it with my own API using asterisk as a voip solution

Please limit your questions to specific problems. You should be aiming for questions that can be answered in a couple of minutes. Your current question s too open ended, and may need a whole book to answer it.

There exist already asterisk based call center solutions, if interested , explore following page

https://www.ictbroadcast.com/call-center-support-autodialer-voice-broadcasting-inbound-outbound-queue-automatic-call-centre

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