Hi Community,
We’re using Asterisk as the core telephony engine together with ICTContact to design and manage IVR flows for inbound and outbound contact-center scenarios.
In this setup:
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Asterisk handles SIP signaling, RTP media, trunks, and call control
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ICTContact provides an IVR studio to design call flows (menus, time conditions, call routing, agent queues) without modifying Asterisk dialplans directly
The IVR logic remains flexible and easy to update, while Asterisk continues to handle the reliable telephony layer underneath. This approach works well for:
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Inbound support and sales IVRs
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Multi-tenant contact centers
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CRM-driven call routing and automation
Sharing this for anyone looking to extend Asterisk IVR capabilities beyond static dialplans while keeping full control over the telephony stack.