TE410P red alarm in all spans

Asterisk Asterisk Support
1

Dear all,

We have a Digium card (TE410P), the card was in E1 mode.

The problem we are having is that the card always indicates red alarm.

We used the following configuration:
zaptel.conf

span=1,0,0,ccs,hdb3
bchan=1-15
dchan=16
bchan=17-31
span=2,0,0,ccs,hdb3
bchan=32-46
dchan=47
bchan=48-62
span=3,0,0,ccs,hdb3
bchan=63-77
dchan=78
bchan=79-93
span=4,0,0,ccs,hdb3
bchan=94-108
dchan=109
bchan=110-124

here log from /var/log/asterisk/messages

[Apr 27 20:33:24] NOTICE[11951] cdr.c: CDR simple logging enabled.
[Apr 27 20:33:24] NOTICE[11951] loader.c: 151 modules will be loaded.
[Apr 27 20:33:24] WARNING[11951] loader.c: Error loading module ‘format_au.so’: /usr/lib/asterisk/modules/format_au.so: cannot open shared object file: No such file or directory
[Apr 27 20:33:24] WARNING[11951] res_smdi.c: No SMDI interfaces are available to listen on, not starting SMDI listener.
[Apr 27 20:33:24] WARNING[11951] cdr_addon_mysql.c: MySQL database sock file not specified. Using default
[Apr 27 20:33:24] WARNING[11951] loader.c: Error loading module ‘format_au.so’: /usr/lib/asterisk/modules/format_au.so: cannot open shared object file: No such file or directory
[Apr 27 20:33:24] WARNING[11951] loader.c: Module ‘format_au.so’ could not be loaded.
[Apr 27 20:33:25] NOTICE[11951] pbx_ael.c: Starting AEL load process.
[Apr 27 20:33:25] NOTICE[11951] pbx_ael.c: AEL load process: calculated config file name ‘/etc/asterisk/extensions.ael’.
[Apr 27 20:33:25] NOTICE[11951] pbx_ael.c: AEL load process: parsed config file name ‘/etc/asterisk/extensions.ael’.
[Apr 27 20:33:25] NOTICE[11951] pbx_ael.c: AEL load process: checked config file name ‘/etc/asterisk/extensions.ael’.
[Apr 27 20:33:26] NOTICE[11951] pbx_ael.c: AEL load process: compiled config file name ‘/etc/asterisk/extensions.ael’.
[Apr 27 20:33:26] NOTICE[11951] pbx_ael.c: AEL load process: merged config file name ‘/etc/asterisk/extensions.ael’.
[Apr 27 20:33:26] NOTICE[11951] pbx_ael.c: AEL load process: verified config file name ‘/etc/asterisk/extensions.ael’.
[Apr 27 20:33:26] WARNING[11951] acl.c: is not a valid IP
[Apr 27 20:33:26] WARNING[11951] acl.c: is not a valid IP
[Apr 27 20:33:26] ERROR[11951] codec_dahdi.c: Failed to open /dev/zap/transcode: No such file or directory
[Apr 27 20:33:26] WARNING[11951] res_config_mysql.c: MySQL RealTime: No database user found, using ‘asterisk’ as default.
[Apr 27 20:33:26] WARNING[11951] res_config_mysql.c: MySQL RealTime: No database password found, using ‘asterisk’ as default.
[Apr 27 20:33:26] WARNING[11951] res_config_mysql.c: MySQL RealTime: No database host found, using localhost via socket.
[Apr 27 20:33:26] WARNING[11951] res_config_mysql.c: MySQL RealTime: No database name found, using ‘asterisk’ as default.
[Apr 27 20:33:26] WARNING[11951] res_config_mysql.c: MySQL RealTime: No database port found, using 3306 as default.
[Apr 27 20:33:26] WARNING[11951] res_config_mysql.c: MySQL RealTime: No database socket found, using ‘/tmp/mysql.sock’ as default.
[Apr 27 20:33:26] ERROR[11951] res_config_mysql.c: MySQL RealTime: Failed to connect database server asterisk on (err 2002). Check debug for more info.
[Apr 27 20:33:26] WARNING[11951] res_config_mysql.c: MySQL RealTime: Couldn’t establish connection. Check debug.
[Apr 27 20:33:26] NOTICE[11951] config.c: Registered Config Engine mysql
[Apr 27 20:33:26] NOTICE[11951] chan_ooh323.c: ---------------------------------------------------------------------------------
— ******* IMPORTANT NOTE ***********

— This module is currently unsupported. Use it at your own risk.

[Apr 27 20:33:26] WARNING[11951] chan_dahdi.c: Detected alarm on channel 1: Red Alarm
[Apr 27 20:33:26] WARNING[11951] chan_dahdi.c: Detected alarm on channel 2: Red Alarm
[Apr 27 20:33:26] WARNING[11951] chan_dahdi.c: Detected alarm on channel 3: Red Alarm
[Apr 27 20:33:26] WARNING[11951] chan_dahdi.c: Detected alarm on channel 4: Red Alarm
[Apr 27 20:33:26] WARNING[11951] chan_dahdi.c: Detected alarm on channel 5: Red Alarm
[Apr 27 20:33:26] WARNING[11951] chan_dahdi.c: Detected alarm on channel 6: Red Alarm
[Apr 27 20:33:26] WARNING[11951] chan_dahdi.c: Detected alarm on channel 7: Red Alarm
[Apr 27 20:33:26] WARNING[11951] chan_dahdi.c: Detected alarm on channel 8: Red Alarm
[Apr 27 20:33:26] WARNING[11951] chan_dahdi.c: Detected alarm on channel 9: Red Alarm
…
[Apr 27 20:33:27] WARNING[11951] chan_dahdi.c: Detected alarm on channel 123: Red Alarm
[Apr 27 20:33:27] WARNING[11951] chan_dahdi.c: Detected alarm on channel 124: Red Alarm

Please, find us a solution for this problem as soon as possible.

Thank you

2

most probably the RED alarm means that you do not have a valid trunk connected
did you tried to use a loopback?

HTH,
Ioan.

3

hi:
try to check this:

  1. CRC4
  2. your physical connection(BNC/RJ45)
4

[quote=“indreias”]most probably the RED alarm means that you do not have a valid trunk connected
did you tried to use a loopback?

HTH,
Ioan.[/quote]
Hi Ioan,
thanks for your reply.
When i used loopback,the other end said nothing.
But when we used diode to test the signal coming from other end in the 1,2 pin,the result was positive.
Same as the test from our end in the 4,5 pin.

Are there any settings rather than zaptel.conf may solve this problem?

Please help!!!

5

well - please confirm that:

  1. when you put a loopback in one port of the TE410, the corresponding led turn green

if yes,
2. when you put your provider trunk in the same port what happened?

Till we do not have green leds on TE410 card we could not advance with other issues.

6

Hi indreias,

We move The card from PCI slot to another and all corresponding led turn green.
Thank for your posts.

Best Regards.