I discovered today while making some test calls, that if i dial # from the called extension, the calling extension is put on hold & the called party is given a “transfer” prompt.
200 calls 201
201 answers and dials #
200 is put on hold & hears MoH
201 hears “transfer” …then there is a pause (waiting for digits?)
201 then hears “i am sorry, that is not a valid extension, please try again”
I cannot seem to find any configuration for this. Is there a way of disabling it, or at least changing the digit.
I need the # to be sent through to the calling party, which is a messaging system.