I have 3 queues. A, B, C and each queue has this same agents (1,2,3,4,5). Queues has this same settings and only different thing is name of a queue. I set up strategy as rrmemory and my issue is how to share last answered call between the queues.
I mean, if Queue C send a call to agent 3, and that call was answered than if queue A send call then that call should be directly to agent 4. I should use shared_lastcall = yes for that purpose ?