Queue Priority Distribution

Asterisk Asterisk Support
1

Hi

I need to find out how callers are prioritized in multiple queues. Exp: You have 2 queues all with the same agents, in each queue you have a caller waiting in the queue, caller 1 in queue 2 waiting 30 seconds, caller 2 in queue 1 wating 15 seconds. Which caller will get processed first, will it be caller 1 that waited longer or will queue 1 be processed first since its queues has a lower alphabetical value.

Can any one assist with understand queue distribution between multiple queues?

Regards

2

If the queues have the same weight, the answer is indeterminate.

Each second, each queued job tries to find an agent. If there is a higher weight queue with the same agent, which also has jobs, and there are more jobs than free agents, it will skip a turn (although this begins to go wrong if you have to recurse). If not, it will take the agent.