Queue Periodic Announcement not working

Asterisk Asterisk Support
1

Hi,

I have defined a queue in queues.conf as follows:-

[main_q]
muisonhold=default
stratery=leastrecent
announce-frequency=30
periodic-announce-frequency=30

periodic-announce = ercqbizmes

but when users dial into the queue no periodic announcement is played. I am using Asterisk 1.2.17. Can anyone offer some help to get the periodic announcement working?

Thanks

Best Regards

Geoff

2

ercqbizmes is in the sounds folder, right?
Just a guess, but have you tryed unmatching values for
announce-frequency=25
periodic-announce-frequency=30
?

3

tried this and tried it with only the periodic-announce-frequency. Sound file is in the sounds dir.

4

According to app_queue.c, no way to play periodic announcements if you have selected ringing instead of MOH in your Queue(main_q,r).

	/* Make a periodic announcement, if enabled */
	if (qe->parent->periodicannouncefrequency && [color=red]!ringing[/color] &&
		(res = say_periodic_announcement(qe)))
		break;