Queue Annoucements

renesans · May 11, 2023, 12:44pm

Hi together,

I would like that when someone calls on a queue and all agents in the queue are busy, an annoucement is played. This annoucement should repeat until there is a free agent. But the annoucement should only be played every 30 seconds.

david551 · May 11, 2023, 12:57pm

github.com

asterisk/asterisk/blob/master/configs/samples/queues.conf.sample#L367


      
          ;queue-minute = queue-minute
          			;	("minutes.")
          ;queue-minutes = queue-minutes
          			;	("seconds.")
          ;queue-seconds = queue-seconds
          			;	("Thank you for your patience.")
          ;queue-thankyou = queue-thankyou
          			;       ("Hold time")
          ;queue-reporthold = queue-reporthold
          			;       ("All reps busy / wait for next")
          ;periodic-announce = queue-periodic-announce
          ;
          ; A set of periodic announcements can be defined by separating
          ; periodic announcements to reproduce by commas. For example:
          ;periodic-announce = queue-periodic-announce,your-call-is-important,please-wait
          ;
          ; The announcements will be played in the order in which they are defined. After
          ; playing the last announcement, the announcements begin again from the beginning.
          ;
          ; Calls may be recorded using Asterisk's MixMonitor resource.
          ; This can be enabled from within the Queue application, starting recording

renesans · May 11, 2023, 1:18pm

Hi David,
I can’t quite follow this yet…
Which line do I have to pay attention to now? (I guess the highlighted one)

How do I have to add the line to make it work to my expectation? Do I need to change the line as follows:
periodic-announce = queue-periodic-announce = 30
???

david551 · May 11, 2023, 2:01pm

You need to read all the relevant parts of the file.

No. The = 30 goes with frequency setting. queue-periodic-announce is the name of the sound file to play