queue_log processing: best practices?

Asterisk Asterisk Support
1

Hello, all!

We are setting up a contact center and need some data for management. Since we are using Asterisk queues, the place to get them is from queue_log, I believe. So, for avoiding eventual future errors, I would like to know some points about processing this file.

[ul]
[li]What do you use to do? Parse the file and insert the data on a relational database? Or parse it everytime you need a report? [/li]
[li]Do you use some type of log rotating on it, to avoid it to become too big?[/li][/ul]

Thanks in advance!

2

Hi

Have a look at the stats package from Nicolas Gudino at asternic.biz/

excellent package the free version uses a cronjob to parse the data the paid version uses real-time parsing, the data is stored in mysql so you can use anything to pull the data as you wish

3

Hello,
just to update info on commercial Asternic Call Center Stats PRO.

Released the version 2 with REST web service support embedded.

Visit us on asternic.net

Best Regards