Queue log not getting Abandoned log entry

Asterisk Asterisk Support
1

Internal calls to queues aren’t generating an abandon queue_log entry:

1631517323|1631517323.477287|pick_up_service|NONE|ENTERQUEUE||312|1

| id | eventtype | eventtime | cid_name | cid_num | cid_ani | cid_rdnis | cid_dnid | exten | context | channame | appname | appdata | amaflags | accountcode | uniqueid | linkedid | peer | userdeftype | extra |
±--------±-------------±--------------------±--------------±--------±--------±----------±---------±------±-------------±-------------------±-----------±---------------------------------------------------------------------------------±---------±------------±------------------±------------------±-----±------------±-----------------------------------------------------------------------------------------+
| 7437253 | CHAN_START | 2021-09-13 09:15:23 | Zunaid Adams | 312 | | | | *549 | extensions | PJSIP/312-0000d443 | | | 3 | | 1631517323.477287 | 1631517323.477287 | | | |
| 7437254 | ANSWER | 2021-09-13 09:15:23 | Zunaid Adams | 312 | 312 | | *549 | s | queue | PJSIP/312-0000d443 | Answer | | 3 | | 1631517323.477287 | 1631517323.477287 | | | |
| 7437255 | APP_START | 2021-09-13 09:15:23 | Zunaid Adams | 312 | 312 | | *549 | s | check-record | PJSIP/312-0000d443 | MixMonitor | 1631517323.477287.wav,abt(1631517323.477287-in.wav)r(1631517323.477287-out.wav), | 3 | | 1631517323.477287 | 1631517323.477287 | | | |
| 7437256 | APP_END | 2021-09-13 09:15:23 | Zunaid Adams | 312 | 312 | | *549 | s | check-record | PJSIP/312-0000d443 | MixMonitor | 1631517323.477287.wav,abt(1631517323.477287-in.wav)r(1631517323.477287-out.wav), | 3 | | 1631517323.477287 | 1631517323.477287 | | | |
| 7437257 | APP_START | 2021-09-13 09:15:23 | Zunaid Adams | 312 | 312 | | *549 | s | queue | PJSIP/312-0000d443 | Queue | pick_up_service,mtTi, | 3 | | 1631517323.477287 | 1631517323.477287 | | | |
| 7437258 | CHAN_START | 2021-09-13 09:15:23 | Lorrein Zitha | 262 | | | | s | extensions | PJSIP/262-0000d444 | | | 3 | | 1631517323.477293 | 1631517323.477287 | | | |
| 7437276 | APP_END | 2021-09-13 09:15:27 | Zunaid Adams | 312 | 312 | | *549 | s | queue | PJSIP/312-0000d443 | Queue | pick_up_service,mtTi, | 3 | | 1631517323.477287 | 1631517323.477287 | | | |
| 7437277 | HANGUP | 2021-09-13 09:15:27 | Zunaid Adams | 312 | 312 | | *549 | s | queue | PJSIP/312-0000d443 | | | 3 | | 1631517323.477287 | 1631517323.477287 | | | {“hangupcause”:16,“hangupsource”:"",“dialstatus”:“NOANSWER”} |
| 7437278 | CHAN_END | 2021-09-13 09:15:27 | Zunaid Adams | 312 | 312 | | *549 | s | queue | PJSIP/312-0000d443 | | | 3 | | 1631517323.477287 | 1631517323.477287 | | | |
| 7437281 | ANSWER | 2021-09-13 09:15:28 | Lorrein Zitha | 262 | 262 | | | s | extensions | PJSIP/262-0000d444 | AppQueue | (Outgoing Line) | 3 | | 1631517323.477293 | 1631517323.477287 | | | |
| 7437282 | BRIDGE_ENTER | 2021-09-13 09:15:28 | Lorrein Zitha | 262 | 262 | | | s | extensions | PJSIP/262-0000d444 | AppQueue | (Outgoing Line) | 3 | | 1631517323.477293 | 1631517323.477287 | | | {“bridge_id”:“fe596470-ee83-48c5-9428-7f5a7054dbeb”,“bridge_technology”:“simple_bridge”} |
| 7437283 | LINKEDID_END | 2021-09-13 09:15:28 | Lorrein Zitha | 262 | 262 | | | s | extensions | PJSIP/262-0000d444 | AppQueue | (Outgoing Line) | 3 | | 1631517323.477293 | 1631517323.477287 | | | |

2

1631517227|1631517160.476877|estore_mobile|NONE|ENTERQUEUE||0466021290|1
1631517230|1631517160.476877|estore_mobile|PJSIP/312|CONNECT|3|1631517227.477016|2
1631517306|1631517160.476877|estore_mobile|NONE|CALLERONHOLD|default
1631517327|1631517160.476877|estore_mobile|NONE|CALLEROFFHOLD|
1631517327|1631517160.476877|estore_mobile|PJSIP/312|ATTENDEDTRANSFER|APP|Queue|3|97|1
1631517328|1631517160.476877|pick_up_service|PJSIP/262|CONNECT|5|1631517323.477293|4
1631517974|1631517160.476877|pick_up_service|PJSIP/262|COMPLETECALLER|5|646|1

3

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