Hi,
Please help me, I would like to see the caller ID against the Abandon event in queue_log. I have looked at creating an additional info, but I honestly dont know where to look at for making the changes. My current queue logs show following results.
1409583936|1409583936.4|100|NONE|ENTERQUEUE||5001|1
1409583942|1409583936.4|100|Jeet|CONNECT|6|1409583936.5|5
1409583944|1409583936.4|100|Jeet|COMPLETECALLER|6|2|1
1409583970|1409583970.8|100|NONE|ENTERQUEUE||5001|1
1409583995|1409583970.8|100|Jeet|RINGNOANSWER|25000
1409584005|1409583970.8|100|NONE|ABANDON|1|1|35Please help me…
Thanks…
Jeet.