Asterisk 16.15.1
Hello,
I have been looking at the Auto Pause options of a call Queue (configured by FreePBX) but it seems that when any extension’s DND is activated and they receive a call, those agents become automatically paused, even if I set Auto Pause on Busy to No.
[3000]
announce-frequency=0
announce-holdtime=no
announce-position=no
autofill=no
autopause=all
autopausebusy=no
autopausedelay=0
autopauseunavail=no
joinempty=yes
leavewhenempty=no
maxlen=0
memberdelay=0
min-announce-frequency=15
penaltymemberslimit=0
periodic-announce-frequency=0
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
reportholdtime=no
retry=1
ringinuse=no
servicelevel=60
strategy=leastrecent
timeout=15
timeoutpriority=app
timeoutrestart=yes
weight=0
wrapuptime=0
context=
Agnet has DND set
[root@PBX /]# asterisk -rx “database show” | grep “/DND/3081”
/DND/3081 : YES
[2021-02-03 18:07:54] VERBOSE[12957][C-0000005a] app_queue.c: Called Local/3081@from-queue/n
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue:1] Set(“Local/3081@from-queue-0000016a;2”, “QAGENT=3081”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue:2] Set(“Local/3081@from-queue-0000016a;2”, “__FROMQ=true”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue:3] GotoIf(“Local/3081@from-queue-0000016a;2”, “0?hangup”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue:4] GotoIf(“Local/3081@from-queue-0000016a;2”, “1?3000,1:hangup”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx_builtins.c: Goto (from-queue,3000,1)
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3000@from-queue:1] Goto(“Local/3081@from-queue-0000016a;2”, “from-queue-exten-only,3081,1”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx_builtins.c: Goto (from-queue-exten-only,3081,1)
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue-exten-only:1] GotoIf(“Local/3081@from-queue-0000016a;2”, “0?hangup”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue-exten-only:2] GotoIf(“Local/3081@from-queue-0000016a;2”, “0?from-queue-exten-only-x,3081,1”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue-exten-only:3] Set(“Local/3081@from-queue-0000016a;2”, “RingGroupMethod=none”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue-exten-only:4] Set(“Local/3081@from-queue-0000016a;2”, “CHANNEL(language)=en_GB”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue-exten-only:5] Set(“Local/3081@from-queue-0000016a;2”, “QDOPTS=”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue-exten-only:6] Set(“Local/3081@from-queue-0000016a;2”, “CALLTYPE_OVERRIDE=external”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue-exten-only:7] ExecIf(“Local/3081@from-queue-0000016a;2”, “0?Set(FROMEXTEN=3000)”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue-exten-only:8] Gosub(“Local/3081@from-queue-0000016a;2”, “sub-record-check,s,1(exten,3081,)”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@sub-record-check:1] GotoIf(“Local/3081@from-queue-0000016a;2”, “11?initialized”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx_builtins.c: Goto (sub-record-check,s,10)
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@sub-record-check:10] NoOp(“Local/3081@from-queue-0000016a;2”, “Recordings initialized”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@sub-record-check:11] ExecIf(“Local/3081@from-queue-0000016a;2”, “1?Set(ARG3=dontcare)”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@sub-record-check:12] Set(“Local/3081@from-queue-0000016a;2”, “REC_POLICY_MODE_SAVE=YES”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@sub-record-check:13] ExecIf(“Local/3081@from-queue-0000016a;2”, “0?Set(REC_STATUS=NO)”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@sub-record-check:14] GotoIf(“Local/3081@from-queue-0000016a;2”, “5?checkaction”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx_builtins.c: Goto (sub-record-check,s,17)
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@sub-record-check:17] GotoIf(“Local/3081@from-queue-0000016a;2”, “1?sub-record-check,exten,1”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx_builtins.c: Goto (sub-record-check,exten,1)
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [exten@sub-record-check:1] NoOp(“Local/3081@from-queue-0000016a;2”, “Exten Recording Check between 01XXXXXXXXX and 3081”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [exten@sub-record-check:2] Set(“Local/3081@from-queue-0000016a;2”, “CALLTYPE=internal”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [exten@sub-record-check:3] ExecIf(“Local/3081@from-queue-0000016a;2”, “8?Set(CALLTYPE=external)”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [exten@sub-record-check:4] Set(“Local/3081@from-queue-0000016a;2”, “CALLEE=yes”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [exten@sub-record-check:5] ExecIf(“Local/3081@from-queue-0000016a;2”, “0?Set(CALLEE=dontcare)”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [exten@sub-record-check:6] GotoIf(“Local/3081@from-queue-0000016a;2”, “1?callee”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx_builtins.c: Goto (sub-record-check,exten,11)
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [exten@sub-record-check:11] Gosub(“Local/3081@from-queue-0000016a;2”, “recordcheck,1(yes,external,3081)”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [recordcheck@sub-record-check:1] NoOp(“Local/3081@from-queue-0000016a;2”, “Starting recording check against yes”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [recordcheck@sub-record-check:2] Goto(“Local/3081@from-queue-0000016a;2”, “yes”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx_builtins.c: Goto (sub-record-check,recordcheck,9)
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [recordcheck@sub-record-check:9] ExecIf(“Local/3081@from-queue-0000016a;2”, “1?Return()”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [exten@sub-record-check:12] Return(“Local/3081@from-queue-0000016a;2”, “”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue-exten-only:9] Macro(“Local/3081@from-queue-0000016a;2”, “dial-one,tr,3081”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:1] Set(“Local/3081@from-queue-0000016a;2”, “DEXTEN=3081”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:2] ExecIf(“Local/3081@from-queue-0000016a;2”, “1?Set(__EXTTOCALL=3081)”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:3] Set(“Local/3081@from-queue-0000016a;2”, “DIALSTATUS_CW=”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:4] GosubIf(“Local/3081@from-queue-0000016a;2”, “0?screen,1()”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:5] GosubIf(“Local/3081@from-queue-0000016a;2”, “0?cf,1()”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:6] GotoIf(“Local/3081@from-queue-0000016a;2”, “0?skip1”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:7] Set(“Local/3081@from-queue-0000016a;2”, “DEXTEN=”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:8] Set(“Local/3081@from-queue-0000016a;2”, “DIALSTATUS=BUSY”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:9] GotoIf(“Local/3081@from-queue-0000016a;2”, “1?nodial”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx_builtins.c: Goto (macro-dial-one,s,60)
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:60] NoOp(“Local/3081@from-queue-0000016a;2”, “”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:61] ExecIf(“Local/3081@from-queue-0000016a;2”, “0?Set(DIALSTATUS=NOANSWER)”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:62] NoOp(“Local/3081@from-queue-0000016a;2”, “Returned from dial-one with nothing to call and DIALSTATUS: BUSY”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:63] MacroExit(“Local/3081@from-queue-0000016a;2”, “”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue-exten-only:10] GotoIf(“Local/3081@from-queue-0000016a;2”, “0?,”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [3081@from-queue-exten-only:11] Hangup(“Local/3081@from-queue-0000016a;2”, “”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Spawn extension (from-queue-exten-only, 3081, 11) exited non-zero on ‘Local/3081@from-queue-0000016a;2’
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [h@from-queue-exten-only:1] Macro(“Local/3081@from-queue-0000016a;2”, “hangupcall,”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-hangupcall:1] GotoIf(“Local/3081@from-queue-0000016a;2”, “1?theend”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx_builtins.c: Goto (macro-hangupcall,s,3)
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-hangupcall:3] ExecIf(“Local/3081@from-queue-0000016a;2”, “0?Set(CDR(recordingfile)=)”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-hangupcall:4] NoOp(“Local/3081@from-queue-0000016a;2”, " montior file= ") in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-hangupcall:5] GotoIf(“Local/3081@from-queue-0000016a;2”, “1?skipagi”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx_builtins.c: Goto (macro-hangupcall,s,7)
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-hangupcall:7] Hangup(“Local/3081@from-queue-0000016a;2”, “”) in new stack
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] app_macro.c: Spawn extension (macro-hangupcall, s, 7) exited non-zero on ‘Local/3081@from-queue-0000016a;2’ in macro ‘hangupcall’
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Spawn extension (from-queue-exten-only, h, 1) exited non-zero on ‘Local/3081@from-queue-0000016a;2’
[2021-02-03 18:07:54] VERBOSE[12957][C-0000005a] app_queue.c: Nobody picked up in 0 ms
[2021-02-03 18:07:54] VERBOSE[12957][C-0000005a] app_queue.c: Auto-Pausing Queue Member Local/3081@from-queue/n in all queues since they failed to answer on queue 3000.
[2021-02-03 18:07:54] VERBOSE[12957][C-0000005a] app_queue.c: – LazyMembers debugging - Numbusies: 0, Nummems: 4
As DND was set, the extension returned BUSY
[2021-02-03 18:07:54] VERBOSE[13587][C-0000005a] pbx.c: Executing [s@macro-dial-one:62] NoOp(“Local/3081@from-queue-0000016a;2”, “Returned from dial-one with nothing to call and DIALSTATUS: BUSY”) in new stack
So why was the extension automatically paused when
[3000]
autopausebusy=no
…is set?
The desired outcome would be that any agents who are a member of a queue and have DND set are skipped and not automatically paused.
Is this possible so only extensions that actually ring and miss the call are automatically set to Pause?
Thanks,
Fraser
