I have “asterisk 11 + freepbx” configured on my platform, queues with “skip busy agents” active.
Agents are dynamic. In such a way that when they are with an Asterisk call, it should not send them another until they are free.
However in some cases, not always, Asterisk sends the call to an agent who is busy with a call.
I can’t quite see the pattern, I’m not sure how to reproduce it, but sometimes this happens.
The configuration that I have in all the queues is this:
What could be happening?