Queue calls to members with DND

Asterisk Asterisk Support
1

Hello,

it sometimes happens that queue members activate DND feature on their phone. Moreover, some enter numbers in phone’s blacklist. In either case, phone reports busy. For a queued call, that results in Asterisk repeatedly trying to dial the phone, generating sometimes hundreds of AMI events, which is highly undesirable.

Is there a way to tell Asterisk not to retry members that reply with 486 Busy just for the current call? I don’t want to put members in pause or deactivate them in any way for a longer period of time. I am using Local channel to dial members.

2

There’s no “current call” functionality I’m aware of for such a thing.

1 Like
3

That’s unfortunate, but it occurred to me that, since I am using Local channel, I can mark busy members and simply not dial the actual SIP endpoint on subsequent attempts. Thanks for the answer.

4

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