I am starting a virtual call center and am currently trying to figure out which hardware and software components I will need. I have been doing some research via goolge and asking around. I’m wondering if Asterisk would be ideal for my Business? I am looking for a solution that will allow me to have some phones in house and also allow for reps to log in via a softphone and take calls from a remote location. If asterisk is not a good solution I am looking for suggestions. I dont have any phone equipment as of yet and was looking for input since I am hoping to have most of my employees connect via a vpn and soft phone of some sort to take calls remotely. There will be a few people in the office who may be taking some calls however mainly just monitoring and coaching. Any Suggestions would be appreciated.