Hi everyone,
I have a question about the logic of queues that are set to the least recent or fewest calls strategies, consider sometimes an agent is not on his desk so when a call comes to the queue his phone rings, if the agent doesn’t answer then jump to the next agent with least recent or fewest calls available
What i need is to set some kind of a “don’t ring on this extension for X minutes before ringing again on this extension”.
Any ideas or hints on how to do that ?