I use asterisk 1.8 and I have an inbound call center.
I use leastrecent as queue strategy.
I have 3 agents: A,B,C.
- A: last call 3 secs ago
- B: last call 4 secs ago
- C: last call 5 secs ago
Next call will be routed to C. If C doesn’t answer the call still ring as a infinite loop to C.
I want that the next call is routed to C, but if C doesn’t answer I want that this call is routed to the next agent (B) and then (A).
Is it possible to have a mixed strategy leastrecent+roundrobin?