I saw that in queues.conf the use of timeout with the Leastrecent strategy does not work if the least recent extension does not answer the call. How can I change this behavior so that if the least recent extension does not answer the call, Asterisk calls the next available extension or the next least recent one?
You configure the agent to autopause. This will require them to unpause themselves, when they are free.
I understand. However, in this case, I can’t rely on the agent to manually unpause themselves.
Is there a way to automatically unpause the agent after a certain time or based on a specific condition (e.g., after a missed call or timeout)?