For my job, I would like to authorize my coworkers to tranfer their calls to external numbers while they’re on the phone.
I explain my needs :
Somebody’s calling me and this person wants to talk with a manager.
The manager isn’t at the office at this time, I want to transfer this call to his cell phone.
Is it possible, with a key like * or # or “R”, to type the number I want to transfer the call to, and effectively transfer this call to this manager ?
I’m searching and searching without finding any clues about this particular problem.
Yes. Your problem should be finding too many options, rather than not being unable to find anything.
Are you using dahdi or are you using SIP? In the latter case, do the SIP phones support SIP transfers (you would expect them to do so except for loss leader soft phones)?
I use an a580 with asterisk. If you make sure the Transfer Call by On-Hook is set to yes on the advanced menu. When a call comes in you just choose menu, external and dial the phone number to transfer the call to