Is there a way to play a custom prompt as a caller enters the queue? Something like “Thanks for calling XYZ all of our representatives are helping other customers, please stay on the line and your call will be answered in the order in which it was received”
It would be nice if it only played this message when there were other callers in the queue and bypass the prompt if an agent was available.
I guess I could just create a custom MOH audio file for the queue that contained this message?
Is it possible to customize the periodic messages? Is there a mapping between the “queue-periodic-announce” attribute in queues.conf to an audio file in the asterisk sounds directory? Or is there another way to do it?