My name is David and I work for Superior Marketing Solutions LLC in Casselberry, FL. I am the Director of IT and Web Development, but we had another gentleman that was acting as out Hardware/Network Engineer. I have no working knowledge of Asterisk. We have recently changed physical locations for our Asterisk PBX server and it is no longer communicating with neither our Vicidial server nor the remote location agent workstations. We are using Counterpath’s Eyebeam as our softphone. What steps must I take to ensure that our Asterisk server is up and running with proper communication to both our Vicidial server and our remote agent workstations? Please advise us as the more time passes, the more money we lose. We have a new campaign that we are supposed to be starting this week, but without the gentleman that had previously set up everything for us we are dead in the water.
I am really at a loss because Asterisk is something I am completely unfamiliar with and I am unable to find the answers I need with the available online documentation… more than likely because I don’t know the proper questions or terminology for which I need to be searching.
I hope I have provided enough information.
Thank you so much,