I need help choosing or at least some suggestions to evaluate Attendant Consoles, Operator Panels, or what ever. Here is the deal, today my boss man came to me and said he wants me to set up our main reception desk as a “Control Center” for phone calls, here is my idea;
Touch screen monitor (19")
PC with sound card
Soft phone installed on the PC
Some sort of Operator Panel Software
The Call Manager (or operator) would;
Answer all inbound voice calls
Warm / Blind Transfer to other extensions
Transfer to Voicemail
Transfer to RingGroups
Monitor Parked Call Status
And maybe more, but we do not use queues and do not use IVRs.
I would like the software to be touchscreen friendly (on a 19" monitor)
We are running Asterisk Business Edition, C2.1.1 and using Polycom IP330 and IP550 phones.
I have played with the following;
Asterisk FOP (at least looked at the Demo online, could be a good candidate)
Voix Manager (seemed ok but would not refresh right and not have visibility to parked calls if i remember right)
Looking forward to your suggestions, surely other have done this with success.