I have setup an Asterisk 1.4 (AsteriskNOW actually) few months ago and have been using it with an extremely simple configuration, since I have not had time to do anything more advanced.
Anyway, I now need to make the system more elaborate and I’ve come across few things that I can’t figure out.
I have a main IVR that picks up incoming calls. Here is the code:
If the caller enters 1, they will be connected to a ring group below:
While the customer is waiting for any of the extensions on the ring group to pick up, they hear the waiting tone. I want them to hear an audio file instead. How do I go about it?