Hi
I am detecting a problem were calls are ringing to an agent already busy on a call while realtime queue ringinuse is set to no
1568813664|1568813664.61913|q-outbound|IAX2/samsung|CALLOUTBOUND||0115491700
1568813664|1568813664.61913|q-outbound|NONE|ABANDON|0|
1568813668|1568813664.61913|NONE|NONE|INFO|IVRSTART|0218150032
1568813677|1568813664.61913|NONE|NONE|INFO|IVRAPPEND|2|ivr
1568813677|1568813664.61913|homeapliances|NONE|ENTERQUEUE||0218150032|1
1568813692|1568813664.61913|homeapliances|SIP/231|RINGNOANSWER|15000
1568813712|1568813664.61913|homeapliances|SIP/235|RINGNOANSWER|15000
1568813726|1568813664.61913|homeapliances|SIP/218|CONNECT|49|1568813717.62019|8
1568813898|1568813664.61913|homeapliances|NONE|CALLERONHOLD|default
1568814002|1568813664.61913|homeapliances|NONE|CALLEROFFHOLD|
1568814101|1568813664.61913|homeapliances|SIP/218|COMPLETEAGENT|49|375|1
[root@pbx-eoh ~]# grep 1568813587.61727 /var/log/asterisk/queue_log
1568813588|1568813587.61727|q-outbound|IAX2/samsung|CALLOUTBOUND||0115491700
1568813588|1568813587.61727|q-outbound|IAX2/samsung|CONNECT|0|
1568813591|1568813587.61727|NONE|NONE|INFO|IVRSTART|0118273026
1568813603|1568813587.61727|NONE|NONE|INFO|IVRAPPEND|2|ivr
1568813603|1568813587.61727|homeapliances|NONE|ENTERQUEUE||0118273026|1
1568813603|1568813587.61727|q-outbound|NONE|CALLERONHOLD|default
1568813618|1568813587.61727|homeapliances|SIP/223|RINGNOANSWER|15000
1568813626|1568813587.61727|homeapliances|SIP/218|CONNECT|23|1568813623.61832|2
1568813626|1568813587.61727|q-outbound|NONE|CALLEROFFHOLD|
1568813674|1568813587.61727|homeapliances|NONE|CALLERONHOLD|default
1568814046|1568813587.61727|homeapliances|SIP/218|COMPLETECALLER|23|420|1
1568814046|1568813587.61727|homeapliances|NONE|CALLEROFFHOLD|
1568814046|1568813587.61727|q-outbound|IAX2/samsung|COMPLETEAGENT|0|458
SIP/218 (ringinuse disabled) (dynamic) (In use) has taken 18 calls (last was 379 secs ago)
Regards
Did you verify the device state of the device involved on this issue ?
My understanding it should be in a busy state because of the first call that was received.
What services could cause the device state to change while its busy on a call?
If using chan sip callcounter must be set to yes
Yes, callcounter is set to yes:
±-----±------------+
| name | callcounter |
±-----±------------+
| 218 | yes |
±-----±------------+
Which asterisk version you are using?
Connected to Asterisk 13.24.1 currently running
I am busy testing 13.28.1 at another client, but didn’t see any thing in the changelog to indicate that it will fix the problem.
Upgraded to 13.28.1 and still experiencing the same issue:
1570515476|1570515475.219618|gems_english|NONE|ENTERQUEUE||0873615352|1
1570515478|1570515475.219618|gems_english|SIP/455|CONNECT|2|1570515476.219624|1
1570516144|1570515475.219618|gems_english|NONE|CALLERONHOLD|GEMS Inbound
1570516148|1570515475.219618|gems_english|NONE|CALLEROFFHOLD|
1570516148|1570515475.219618|gems_english|SIP/455|ATTENDEDTRANSFER|APP|Playback|2|670|1
1570515968|1570515967.220188|gems_isixhosa|NONE|ENTERQUEUE||0873679544|1
1570515980|1570515967.220188|gems_isixhosa|SIP/455|RINGNOANSWER|12000
1570515989|1570515967.220188|gems_isixhosa|SIP/409|CONNECT|21|1570515985.220203|3
1570516169|1570515967.220188|gems_isixhosa|NONE|CALLERONHOLD|GEMS Inbound
1570516243|1570515967.220188|gems_isixhosa|NONE|CALLEROFFHOLD|
1570516243|1570515967.220188|gems_isixhosa|SIP/409|ATTENDEDTRANSFER|BRIDGE|38162036-3e04-41a6-a307-e043a3c1cc9a|21|254|1
Again:
1570515039|1570515039.219022|gems_english|NONE|ENTERQUEUE||0873615352|1
1570515042|1570515039.219022|gems_english|SIP/425|CONNECT|3|1570515039.219028|2
1570515443|1570515039.219022|gems_english|NONE|CALLERONHOLD|GEMS Inbound
1570515446|1570515039.219022|gems_english|SIP/425|BLINDTRANSFER|*800|extensions|3|404|1
1570515340|1570515339.219426|gems_isizulu|NONE|ENTERQUEUE||0873615352|1
1570515352|1570515339.219426|gems_isizulu|SIP/425|RINGNOANSWER|12000
1570515358|1570515339.219426|gems_isizulu|SIP/415|CONNECT|18|1570515357.219442|1
1570515380|1570515339.219426|gems_isizulu|NONE|CALLERONHOLD|GEMS Inbound
1570515392|1570515339.219426|gems_isizulu|SIP/415|COMPLETEAGENT|18|34|1
system
Closed
10
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