Queue member receive second call ringinuse=no

Asterisk Asterisk Support
1

Hi

I am detecting a problem were calls are ringing to an agent already busy on a call while realtime queue ringinuse is set to no

1568813664|1568813664.61913|q-outbound|IAX2/samsung|CALLOUTBOUND||0115491700
1568813664|1568813664.61913|q-outbound|NONE|ABANDON|0|
1568813668|1568813664.61913|NONE|NONE|INFO|IVRSTART|0218150032
1568813677|1568813664.61913|NONE|NONE|INFO|IVRAPPEND|2|ivr
1568813677|1568813664.61913|homeapliances|NONE|ENTERQUEUE||0218150032|1
1568813692|1568813664.61913|homeapliances|SIP/231|RINGNOANSWER|15000
1568813712|1568813664.61913|homeapliances|SIP/235|RINGNOANSWER|15000
1568813726|1568813664.61913|homeapliances|SIP/218|CONNECT|49|1568813717.62019|8
1568813898|1568813664.61913|homeapliances|NONE|CALLERONHOLD|default
1568814002|1568813664.61913|homeapliances|NONE|CALLEROFFHOLD|
1568814101|1568813664.61913|homeapliances|SIP/218|COMPLETEAGENT|49|375|1

[root@pbx-eoh ~]# grep 1568813587.61727 /var/log/asterisk/queue_log
1568813588|1568813587.61727|q-outbound|IAX2/samsung|CALLOUTBOUND||0115491700
1568813588|1568813587.61727|q-outbound|IAX2/samsung|CONNECT|0|
1568813591|1568813587.61727|NONE|NONE|INFO|IVRSTART|0118273026
1568813603|1568813587.61727|NONE|NONE|INFO|IVRAPPEND|2|ivr
1568813603|1568813587.61727|homeapliances|NONE|ENTERQUEUE||0118273026|1
1568813603|1568813587.61727|q-outbound|NONE|CALLERONHOLD|default
1568813618|1568813587.61727|homeapliances|SIP/223|RINGNOANSWER|15000
1568813626|1568813587.61727|homeapliances|SIP/218|CONNECT|23|1568813623.61832|2
1568813626|1568813587.61727|q-outbound|NONE|CALLEROFFHOLD|
1568813674|1568813587.61727|homeapliances|NONE|CALLERONHOLD|default
1568814046|1568813587.61727|homeapliances|SIP/218|COMPLETECALLER|23|420|1
1568814046|1568813587.61727|homeapliances|NONE|CALLEROFFHOLD|
1568814046|1568813587.61727|q-outbound|IAX2/samsung|COMPLETEAGENT|0|458

  SIP/218 (ringinuse disabled) (dynamic) (In use) has taken 18 calls (last was 379 secs ago)

Regards

2

Did you verify the device state of the device involved on this issue ?

3

My understanding it should be in a busy state because of the first call that was received.

What services could cause the device state to change while its busy on a call?

4

If using chan sip callcounter must be set to yes

5

Yes, callcounter is set to yes:

±-----±------------+
| name | callcounter |
±-----±------------+
| 218 | yes |
±-----±------------+

6

Which asterisk version you are using?

7

Connected to Asterisk 13.24.1 currently running

I am busy testing 13.28.1 at another client, but didn’t see any thing in the changelog to indicate that it will fix the problem.

8

Upgraded to 13.28.1 and still experiencing the same issue:

1570515476|1570515475.219618|gems_english|NONE|ENTERQUEUE||0873615352|1
1570515478|1570515475.219618|gems_english|SIP/455|CONNECT|2|1570515476.219624|1
1570516144|1570515475.219618|gems_english|NONE|CALLERONHOLD|GEMS Inbound
1570516148|1570515475.219618|gems_english|NONE|CALLEROFFHOLD|
1570516148|1570515475.219618|gems_english|SIP/455|ATTENDEDTRANSFER|APP|Playback|2|670|1

1570515968|1570515967.220188|gems_isixhosa|NONE|ENTERQUEUE||0873679544|1
1570515980|1570515967.220188|gems_isixhosa|SIP/455|RINGNOANSWER|12000
1570515989|1570515967.220188|gems_isixhosa|SIP/409|CONNECT|21|1570515985.220203|3
1570516169|1570515967.220188|gems_isixhosa|NONE|CALLERONHOLD|GEMS Inbound
1570516243|1570515967.220188|gems_isixhosa|NONE|CALLEROFFHOLD|
1570516243|1570515967.220188|gems_isixhosa|SIP/409|ATTENDEDTRANSFER|BRIDGE|38162036-3e04-41a6-a307-e043a3c1cc9a|21|254|1

9

Again:

1570515039|1570515039.219022|gems_english|NONE|ENTERQUEUE||0873615352|1
1570515042|1570515039.219022|gems_english|SIP/425|CONNECT|3|1570515039.219028|2
1570515443|1570515039.219022|gems_english|NONE|CALLERONHOLD|GEMS Inbound
1570515446|1570515039.219022|gems_english|SIP/425|BLINDTRANSFER|*800|extensions|3|404|1

1570515340|1570515339.219426|gems_isizulu|NONE|ENTERQUEUE||0873615352|1
1570515352|1570515339.219426|gems_isizulu|SIP/425|RINGNOANSWER|12000
1570515358|1570515339.219426|gems_isizulu|SIP/415|CONNECT|18|1570515357.219442|1
1570515380|1570515339.219426|gems_isizulu|NONE|CALLERONHOLD|GEMS Inbound
1570515392|1570515339.219426|gems_isizulu|SIP/415|COMPLETEAGENT|18|34|1

10

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